Help Protect Yourself From Phone Scams

Hi,

I’m Chris Di Lullo, Technical Audience Manager at Microsoft Canada and I work on a team that is tasked with trying to help you with resources and training to make your IT filled lives a little easier, especially when it comes to Microsoft-based solutions.

We all need to be wary online. It’s something we teach our kids and it’s something we practice ourselves. While it helps to be vigilant and careful, there are times when a scam sounds real and it fools a lot of innocent people. Another one of those types of scams is making the rounds.

The caller claims to be from Microsoft or some other well-known company and offers to fix a problem with your computer. It’s a scam, the caller asks to you install something on your computer, or to give them access, resulting in the theft of personal information and the installation of malware (among other things).

So what can you do to avoid the scam?

• Be suspicious — it’s unlikely a big company like Microsoft is going to call you help fix a potential computer problem.
• Don’t install software or go to a website that a stranger tells you to — would you do something similar if someone stopped you on the street?
• Never give out personal information, especially banking details — whether it’s Microsoft or a financial institution, shouldn’t they already have your information and you should ask yourself, why would they even need it in the first place?
• Use anti-malware software (like Microsoft Security Essentials) and keep it and your other software up to date.

In addition to these tips, I’ve put together a short blog post and included a very informative and helpful infographic of how to not only avoid the scam, but help others do the same. The infographic includes some other handy information to help protect yourself, your friends and your family members from cybercrime.

Please let me know how we are doing! If you ever want to give my colleagues or me some direct feedback, feel free to connect with me on LinkedIn or catch me online on Twitter.

If you’re looking for additional help and support for home or work, visit Microsoft’s Help and Support Portal. You can solve common problems, ask the community or contact Microsoft directly.