Bell Drops The Ball For Customer Service. What Can We Learn? #CustomerService

Learn from this customer service nightmare. My wife originally called Bell customer service to inquire where the iPad they promised her was. It was part of a signing bonus for coming on as a Bell FibreOp customer from Eastlnk. We had it on paper thank God. Here's how the story unfolded and some learning points from [...]

By |2014-03-16T17:45:49-03:00October 29th, 2013|Business|Comments Off on Bell Drops The Ball For Customer Service. What Can We Learn? #CustomerService

Why Creating A Top Story Is Only The Start On #Facebook #Marketing

You planned hard to put out the best possible post on Facebook to create a "Top Story". You check your news feed and there it is. But this is only the start of what you have to do to really make this post successful. Watch the video below to get more insight. Post by Alpha [...]

By |2014-04-09T15:00:25-03:00October 28th, 2013|Digital Marketing, Facebook Marketing|Comments Off on Why Creating A Top Story Is Only The Start On #Facebook #Marketing

Halifax Social Media, Aviva – NS Crime Stoppers And Learning Tidbits For Business #socialmedia

It's been a busy Fall and I thought I would take this brief break to update you on what's happening and what I am seeing. Here's the social media news from Halifax and all over in a nutshell. There are many social media programs for business being delivered right now all over Nova Scotia. I [...]

By |2013-10-22T14:48:57-03:00October 22nd, 2013|Social Media Training|Comments Off on Halifax Social Media, Aviva – NS Crime Stoppers And Learning Tidbits For Business #socialmedia

Understanding Facebook Settings So Your Photos Don’t End Up All Over The Place #Facebook

I received a message on Facebook from a friend who said that they received the following message... "One of my friends just sent me a screen shot of something on Facebook and she's asking of the authenticity. Do you know if what they say is true about all our photos and info being visible to [...]

By |2013-10-14T11:10:17-03:00October 14th, 2013|Facebook Marketing|Comments Off on Understanding Facebook Settings So Your Photos Don’t End Up All Over The Place #Facebook

Knowing “Why” Can Help You Post Better Content And Do Better #Business

Would you like to get more interactions from the content you post? Would you like to resonate better with your customers so that you create more loyalty? That's what you are trying to do. Would you be surprised that you might be doing business backwards? To set the stage, watch this video from Simon Sinek called [...]

By |2014-12-11T15:31:34-04:00October 7th, 2013|Business|Comments Off on Knowing “Why” Can Help You Post Better Content And Do Better #Business

This Idea Will Change Your Business And Your Social Media #business

As I listened to a speaker share this idea, I saw how it could be used to change how a business operates and how it uses social media. Don't take my word for it. Check this tweet out that came out of my Halifax social media program. https://twitter.com/susankeddy/status/385458589646602240 If you want me to create a [...]

By |2013-10-03T09:23:13-03:00October 3rd, 2013|Business|Comments Off on This Idea Will Change Your Business And Your Social Media #business
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