Social Media Customer Service Is Failing; But Not At Eastlink

Many businesses are failing at social media customer service states Frank Eliason; who is serving as SVP of Social Media at Citibank. That maybe so, but Eastlink's social media team impressed me this weekend. Frank makes some really good points on how companies are dropping the ball when it comes to social media and customer service. [...]

By |2017-03-16T17:10:03-03:00August 27th, 2012|Social Media Training|Comments Off on Social Media Customer Service Is Failing; But Not At Eastlink

LinkedIn, Then DropBox Hacked. What’s Next? You had Better Have A Plan

Just a short blog post on keeping yourself safe through the storms of the last few application hacks. We need to take our security seriously or pay the consequences. Throughout all my social media training programs, I made it a point to tell everyone that they needed a separate password for all their online accounts. [...]

By |2017-03-16T17:10:49-03:00August 1st, 2012|Internet Security|Comments Off on LinkedIn, Then DropBox Hacked. What’s Next? You had Better Have A Plan
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